RETURN & REFUND POLICY
Return and Refund Policy – REAKA Electronics
Last updated: September 17, 2026
At REAKA Electronics, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us so we can help.
1. Return Eligibility
You may request a return for eligible products within 14 days of receiving your order, subject to applicable consumer protection laws.
To qualify for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging and included accessories, where reasonably possible.
- Proof of purchase or an order number must be provided.
Some products may be excluded from voluntary returns for hygiene, safety, or other lawful reasons. Any exclusions will be communicated in accordance with applicable law.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the problem, if available.
We will review your request and explain the available options, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.
3. How to Request a Return
To request a return:
1. Contact our customer support team using the contact details below.
2. Provide your order number and reason for the return.
3. Wait for return instructions before sending the product back.
4. Package the product securely and follow the instructions provided.
Please do not send products to an address without receiving return instructions.
4. Return Shipping Costs
For returns due to a change of mind, customers may be responsible for return shipping costs, where permitted by law.
If an item is defective, damaged, incorrect, or otherwise eligible for a seller-funded return under applicable law, REAKA Electronics will provide appropriate instructions regarding return shipping costs.
Original shipping charges will be handled in accordance with applicable law and the circumstances of the return.
5. Refunds
Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.
If approved, refunds will generally be issued to the original payment method.
Please allow time for your payment provider or bank to process the refund. Processing times may vary.
Where required by law, refunds will be issued within the applicable legal timeframe.
6. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, we will review your request and explain whether a replacement, exchange, repair, or refund is available.
Replacement availability depends on stock and applicable consumer protection requirements.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will try to cancel the order before it is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply instead.
Your statutory cancellation rights, where applicable, remain unaffected.
8. Non-Returnable Items
Certain products may not be eligible for voluntary change-of-mind returns where permitted by law. This may include:
- Products that have been used or damaged by the customer.
- Items specifically identified as non-returnable before purchase, where lawful.
- Products that cannot legally be returned for hygiene or safety reasons once unsealed.
These exclusions do not affect your rights regarding faulty, defective, misdescribed, or incorrectly supplied goods.
9. Consumer Rights
This policy does not limit or replace any rights you may have under applicable consumer protection laws.
If local law provides a longer return period or additional rights, those legal protections will apply.
10. Contact Us
If you have questions about returns, refunds, or replacements, please contact us:
Store name: REAKA Electronics
Website: https://reakaelectronics.com/
Email: teddyreaka@yahoo.com
Business address: 17 wood drive , Shattuc IL 62231, United States
Please include your order number when contacting us so we can assist you more efficiently.